Her relentless drive and more than a dash of daring have landed her on our front pages more than once: For driving "co-opetition," for implementing bots to chase incomplete itineraries and, on this occasion, for transforming one of the largest hotel programs in the world. In reducing the full-time labor associated with the RFP process, she has unleashed hotel program resources to pursue more strategic endeavors.
Post Send When Lola launched last year, founder Paul English thought a combination of deep-learning artificial intelligence and travel agents would represent a transformative tool for both leisure and business travelers. The second thing is that I thought we were building for chat, email, and phone.
We found that people almost never want to talk on the phone. They like sending a command and going off to do something while we do something for them. The quest to woo business travelers and their companies will likely be a costly undertaking, so for now Lola is focused on improving its app.
If the company wants to scale its travel agent operations, as hinted by English in an interview last year, it will likely do so by outsourcing the workers instead of hiring internally as originally planned.
At first, English hoped that the back-of-the-house technology his team was developing for travel agents to more easily book travel and service travelers would turn out to be a moneymaker for the company.
That, too, has shifted over the last 18 months. We really decided [we needed to focus on the app].
Most of our engineers are focused on the app for the end user, at the moment the focus for the next year is to perfect the app for road warriors and maybe for their companies as well.
English solicited business travel policies on Twitter over the summer, and his colleagues have been looking them over to learn the most pressing pain points of frequent travelers. Younger road warriors just love business travel and spend an extra day in destination.
Older travelers are lightning efficient and do meetings, get out, and get home. English envisions these frequent business travelers flocking to Lola for the ease of service and perks more closely associated with a traditional travel agent.
The descriptions of our hotels are written by the artificial intelligence, not the humans.Every Fort Walton Beach surf report page features detailed tide charts, surf wind data, water temperatures, up-to-the-minute buoy readings, satellite weather charts, dependable LOLA surf models.
P&G has also applied to trademark "Home Made Simple" for products in the cleaning category, the CNBC report said. First Published on Aug 24, pm tags #Business.
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